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Returns & Shipping Policies

WHAT ARE MY PAYMENT CHOICES?

During the checkout process, you may choose any of our current payment options and continue to place your order. We accept MasterCard, Visa, E-transfer, PayPal & Sezzle.

WHEN WILL MY ORDER SHIP AND WHAT ARE THE SHIPPING CHARGES?

Orders received between Monday and Friday before 3:00 PM Eastern Time are typically processed within 1-2 business days. We do not ship on weekends or holidays.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive the order and payment from you.

You will receive an email with tracking information when your order has shipped - UNLESS you've chosen the letter-mail option. 

DO YOU SHIP TO MY COUNTRY?

We primarily ship to the United States and Canada. Please contact us for any International Shipping.

REFUSED OR RETURNED PACKAGES

Once an order has shipped it is considered to be a completed transaction and is subject to our standard Return Policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 25% restocking fee** plus the cost of shipping and handling.

**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT CLAIMS – IMPORTANT

If the product you receive is damaged, defective or incorrect, we require photos of the item AND packaging. Please E-mail photos to customer.support@theglittershop.ca within 24 hours of receipt of shipment. This will be required in order to have the damaged/defective/incorrect item replaced or refunded. Product claims that have been approved for replacement are shipped within 72 business hours using the same shipping method from the original order.

Reporting Shipping Damage: Damages must be reported within 24 hours of receiving your shipment. Please e-mail customer.support@theglittershop.ca. Please include your Order Number and images of the packaging/damaged product. Retain all original packaging material for onsite inspection by a representative from the shipping company.

RETURN POLICY

Due to the nature of our products, we have a zero return policy. We do not accept returns on any product. Refunds will only be granted on physical products that have met all the criteria above - damaged, defective, or incorrect. 

We have a strict no-refund policy on digital products. We do not offer refunds on accidental purchases. 

CANCELLATIONS

Cancellations on physical products must be made PRIOR to product shipment. At that time, a full refund will be given (physical products ONLY).  

SUBSCRIPTIONS

- You may cancel your subscription at any time. 

- Unless you cancel at least 24 hours before the start of your next billing period, you will be charged for the next billing period. 

- To cancel your subscription, send us an email at customer.support@theglittershop.ca.

- We do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event. 

CHARGE BACKS?

All credit card transactions, E-transfers and payments are final once completed. Buyer / Customer waives all rights to charge back credit card payments. In the event stopping payment or executing a charge back, Buyer / Customer assumes risk of product defect and/or damage, product returns are prohibited and credit is denied under all circumstances. By placing an order, the Buyer / Customer understands and agrees to all of the Terms and Conditions.

CHANGES TO OUR SHIPPING AND RETURN POLICIES

If we decide to change our Shipping and Return Policies, we will post those changes on this page.

CONTACT US BELOW FOR ANY QUESTIONS

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